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Enrolled Agent · IRS Collection Representation

35 years inside the IRS. Now working for you.

I spent 35 years working at the IRS. Now, as an Enrolled Agent in private practice, I help individuals and businesses nationwide understand and resolve IRS collection matters — with individualized, honest guidance, not fear.

Collection matters only: notices, balances due, liens, levies, and payment or settlement options. Tax preparation is not offered.

Tax Help Desi is a private practice and is not affiliated with, endorsed by, or acting on behalf of the Internal Revenue Service or any government agency.

  • Enrolled Agent
  • 35 Years IRS Experience
Start With a Complimentary Consultation

Serving individual and business taxpayers nationwide

Desica Willard, Enrolled Agent

Guidance • Resolution • Peace of Mind

About

I spent 35 years working at the IRS, where I saw firsthand how the collection process works — and how often people freeze up because no one explains it to them. Now, as an Enrolled Agent enrolled with the IRS to represent taxpayers, I help individuals and businesses resolve collection matters: notices, balances, liens, levies, and payment or settlement options. My approach is straightforward — I explain the process, reduce the fear and embarrassment, and give you realistic options and peace of mind. Sometimes that means handing you the tools to fix it yourself. I do not prepare tax returns.

My practice is private and independent — I am not affiliated with the IRS or any government agency, and I do not guarantee any particular result. What I do promise is a candid read of your situation, including when I am not the right help for it.

Desica seated at her desk with an open notebook and pen, listening to a client across the table

Why Work With Me

Experience where it counts

  • 35 years of IRS experience
  • Enrolled Agent
  • Knowledge of IRS processes and procedures
  • Clear, honest communication
  • Personalized resolution strategies
  • Professional representation before the IRS
A tidy desk with IRS correspondence, reading glasses, and a fountain pen

How I Can Help

IRS collection services, in three areas

Every engagement is limited to IRS collection matters. I do not prepare or file tax or payroll returns, do bookkeeping or tax strategy, or handle tax court cases — when you need those, I will say so and point you to the right professional.

IRS Collection Resolution

Notices, balances due, payment plans, hardship status, and settlement reviews for individuals and businesses.

  • Collection notices & balance-due guidance
  • Installment agreements
  • Currently Not Collectible status
  • Offer in Compromise review
  • Revenue officer cases
Learn more

Collection Enforcement & Appeals

Help with levies, liens, wage garnishments, collection appeals, and penalty abatement when enforcement is already underway.

  • Wage garnishment & bank levy help
  • Federal tax liens
  • Collection appeals
  • Penalty abatement
Learn more

Business & Payroll Tax Collections

Collection representation for business balances, payroll tax (Form 941) collection matters, and assessed Trust Fund Recovery Penalties.

  • Business collection representation
  • Payroll tax collection matters
  • Assessed Trust Fund Recovery Penalty
  • Business payment plans & hardship
Learn more

How the Process Works

A clear path from first contact to representation

  1. 01

    Complete the questionnaire

    Tell me briefly about your IRS collection matter. No Social Security numbers or documents needed here.

  2. 02

    Personal review

    I review your answers myself and generally call or text within one business day.

  3. 03

    Free 15-minute consultation

    We discuss your immediate concerns. Sometimes the right answer is a tool you can use yourself — and I will tell you so.

  4. 04

    Written fee schedule & agreement

    If the matter fits my services, I email the fee schedule, payment details, and client agreement for your review.

  5. 05

    Engagement & representation

    Representation begins after the agreement is signed and upfront payment is complete, ordinarily with IRS Form 2848 authorizing me to act on your behalf for the applicable matters and periods.

A note on expectations: after the questionnaire I generally call or text within one business day to arrange a free 15-minute introduction. A paid consultation may follow when a matter needs deeper analysis, and fees for representation are always quoted in writing after I have assessed your matter — never before, and never with a guaranteed outcome.

Common Questions

The questions everyone asks — answered honestly

How soon do I need to act?
Sooner is better. Many IRS notices carry firm deadlines for appeals, hearings, or levy responses, and missing them can limit your options. If your notice has a deadline, do not wait — reach out now.
Am I going to jail over this?
The vast majority of IRS collection matters are civil, not criminal. Owing money or falling behind is not a crime. My job is to explain where you actually stand and what the realistic options are — without fear tactics.
What are my options?
That depends on your finances and where your case sits in the collection process. Common paths include installment agreements, currently not collectible status, penalty abatement, and collection appeals. An offer in compromise is not a common settlement option; it requires an individual review of your finances and eligibility. I will walk you through which options realistically apply to you.
Can you guarantee the IRS will accept an offer or a payment plan?
No — and you should be cautious of anyone who guarantees an outcome. Acceptance depends on your financial circumstances, your compliance history, and IRS discretion. What I can promise is an honest evaluation before you spend money on an application that is unlikely to succeed.
Will you try to sell me services I don't need?
No. If your situation is one you can reasonably handle yourself, I will point you to the tools to do it. I only recommend representation when it genuinely makes sense for your matter.
Do you prepare or file tax returns?
No. My practice is limited to IRS collection matters. If you need returns prepared, bookkeeping, or tax planning, I can refer you to professionals who do that work. If unfiled returns are part of your situation, that is a screening issue we will discuss — the returns themselves go to a qualified preparer.
Do you work with businesses and payroll tax problems?
Yes — on the collection side. I represent businesses with IRS collection matters, including delinquent payroll (Form 941) balances and the collection of already-assessed Trust Fund Recovery Penalties. I do not prepare payroll returns or handle the assessment side of penalties.
Are you part of the IRS or a government program?
No. I spent 35 years working at the IRS, but my practice today is private and independent. I am an Enrolled Agent — a credential issued by the U.S. Treasury that authorizes me to represent taxpayers — and I am not affiliated with the IRS or any government agency.
What does it cost?
The first 15-minute consultation is free. Fees for representation depend on the scope and time your matter requires, and are provided in writing with the client agreement before you commit to anything.

These answers are general information, not advice for your specific situation. IRS notices often carry deadlines — if yours does, act promptly.

Learn More

Straight from the source: IRS collection resources

These pages on IRS.gov are the authoritative references for the topics above. They are general information — how they apply to you depends on your situation.

Ready to see if we're a good fit?

Tell me briefly what you need help with. Please do not include Social Security numbers, account numbers, or IRS notices here. I will review your answers and reach out to schedule your free consultation.

Start With a Complimentary Consultation